Awards & Certifications

CrysTelCall depends on its experienced professionals certified in Six Sigma, ITIL and PMI to constantly improve and re-engineer processes, at an operational level, to exceed our customers’ expectations.


Contact Center & BPO Leader    


CrysTelCall, in the past years, achieved unparalleled recognition at an international level by winning Middle East’s “2011 & 2012 Outsourcing Service Provider of the Year” award, “Best Reporting & Processes” award for two consecutive years in 2010 & 2011, in addition to Middle East’s “Best Service Assurance” award for the year 2014.  In 2011.  Furthermore, CrysTelCall has successfully achieved the UN Women Gender Equity Seal Accreditation in the year 2013


SPOT Certification

SPOT Certification, which is the most prestigious and rigorous measurement system in the call center industry in the world. SPOT provides a high performance set of global best practices and benchmarks that simultaneously increase service quality and customer satisfaction, while lowering costs.  

This certificate was granted to CrysTelCall after carefully evaluating and auditing the company, based on five major pillars – Planning, Technology, Processes, People, and Performance; designed to incorporate and measure best practices as a means to achieving financial, operational and customer satisfaction goals. 


The Ministry of Information and Communications Technology (MoICT) in Jordan has partnered with CrysTelCall to operate the National Contact Center under the Jordanian e-Government...More
''Ministry of Information and Communications Technology – National Contact Center “e-Government of Jordan” ''
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