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Financial institutions need, more than ever before, to focus on customer retention and customer acquisition; and customer service remains to be one of our core strategies for...
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Blog
Smarter IVRs
When it comes to a business where the majority of customer interaction is achieved via a contact center, Interactive Voice Response (IVR) systems are considered to be an efficient and economical se...
By
CrysTelCall
On
Customer Experience
Comments
April 27, 2014
6 Tips to Improve Your Contact Center
In order to create an overall better customer support, you should first improve your contact center's practices and service programs to keep up with the evolution of communication technologies and st...
By
CrysTelCall
On
Customer Experience
Comments
April 22, 2014
What is IVR?
Interactive Voice Recorder (IVR) is a technology used in the field of telecommunications to improve customers' experience by presenting information and options to callers using pre-recorded voice pro...
By
CrysTelCall
On
Outsourcing
Comments
February 10, 2014