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Testimonial

The Ministry of Information and Communications Technology (MoICT) in Jordan has partnered with CrysTelCall to operate the National Contact Center under the Jordanian e-Government... More

''Ministry of Information and Communications Technology – National Contact Center “e-Government of Jordan” ''

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Blog

How to Increase Engagement through ‎Questions

Contrary to popular belief, a great social media content strategy does not ‎necessary revolve around the number of posts. It's all about the quality of the ‎posts that you invite your fans and follow...

By CrysTelCall

On Business Services

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July 17, 2014
Smarter IVRs

When it comes to a business where the majority of customer interaction is ‎achieved via a contact center, Interactive Voice Response (IVR) systems are ‎considered to be an efficient and economical se...

By CrysTelCall

On Customer Experience

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April 27, 2014
6 Tips to Improve Your Contact Center

In order to create an overall better customer support, you should first improve your contact center's practices and service programs to keep up with the evolution of communication technologies and st...

By CrysTelCall

On Customer Experience

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April 22, 2014
Positive Language

In a nutshell, positive language means placing emphasis on what can be done, instead of on what cannot be done, showing interest in the customer's needs and also showing willingness to help them and ...

By CrysTelCall

On Customer Experience

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April 17, 2014
Customer Experience

Customer experience (CX) is the interaction between a customer-centric organization and its customers throughout a transaction, counting all aspects of that experience like: discovery, interaction, p...

By CrysTelCall

On Customer Experience

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March 18, 2014
Why Every Customer Service Rep Should Read This Book

Featured in every well-known bestseller list (including: The Washington Post, The Huffington Post, and The Wall Street Journal) and made number 1 on The New York Times Bestseller List for more than.....

By CrysTelCall

On Customer Experience

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February 22, 2014
The ABCs of Guaranteeing Customer Satisfaction

"Make the customer the hero of your story"

By CrysTelCall

On Customer Experience

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February 16, 2014
How To Achieve Customer Support Excellence in the Middle East

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” Peter Drucker, management consultant

By CrysTelCall

On Customer Experience

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January 21, 2014
How to Handle Christmas Shoppers in the Middle East

Christmas is just around the corner and although Christmas in the Middle East maybe different than other countries around the world one thing remains the same, people go out and spend money and purch...

By CrysTelCall

On Customer Experience

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December 21, 2013
How To Respond To Customers On Social Media in the Middle East

As we all know social media has been a changing force in the way businesses communicate with customers in the past couple of years. And the Middle East has one of the highest growing numbers of peopl...

By CrysTelCall

On Customer Experience

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December 19, 2013