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Testimonial

The Ministry of Information and Communications Technology (MoICT) in Jordan has partnered with CrysTelCall to operate the National Contact Center under the Jordanian e-Government... More

''Ministry of Information and Communications Technology – National Contact Center “e-Government of Jordan” ''

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Blog

Why Outsourcing is the Answer

When given the choice between outsourcing or not, some business ‎owners dismiss the idea simply because of all the myths about the advantages ‎of outsourcing. However, outsourcing is a great strategy...

By CrysTelCall

On Outsourcing

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July 22, 2014
CrysTelCall Awarded "Best Service ‎Assurance in the Middle East"‎

In recognition of its achievements over the past year, CrysTelCall was awarded Best Service Assurance for the year 2014 at the annual Middle East Call Center (MECC) Awards Ceremony.

By CrysTelCall

On CrysTelCalling

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June 18, 2014
How to Make Your Clients Happy

Although most business owners and service providers are mainly concerned ‎with sales and profit rather than their clients' satisfaction, studies has ‎recently proven that happy and satisfied clients ...

By CrysTelCall

On Outsourcing

Comments

May 06, 2014
6 Tips to Improve Your Contact Center

In order to create an overall better customer support, you should first improve your contact center's practices and service programs to keep up with the evolution of communication technologies and st...

By CrysTelCall

On Customer Experience

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April 22, 2014
Contact Centers vs. Call Centers

A call centers is specifically designed to handle telephone-based traffic (telephone calls), whereas a contact center uses multichannel strategies (e-mails, VoIP telephony, faxes, click-to-chat, and ...

By CrysTelCall

On Outsourcing

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March 30, 2014
Top 5 Outsourcing Myths

Simply put, outsourcing is a strategic practice that a lot of companies use to handle some important functions (accounting, distribution, customer service, etc.) outside their own firm. It's basicall...

By CrysTelCall

On Outsourcing

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March 13, 2014
Skill-Based Routing

Has it ever struck you halfway through a call with a customer service agent that s/he has no idea what you're talking about?

By CrysTelCall

On CrysTelCalling

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February 18, 2014
How to successfully close deals over the phone

Closing a deal is usually the most crucial and challenging part in any sale representative's job and without a doubt, knowing the right techniques will help you in the process of developing your comp...

By CrysTelCall

On Outsourcing

Comments

February 13, 2014
What is IVR? 

Interactive Voice Recorder (IVR) is a technology used in the field of telecommunications to improve customers' experience by presenting information and options to callers using pre-recorded voice pro...

By CrysTelCall

On Outsourcing

Comments

February 10, 2014
4 Tips on How to Use Social Media for Marketing Purposes

No one can argue with the fact that advertising and promotions are key ingredients for business success. Whether you're starting your own business, or you're the marketing director for a big company,...

By CrysTelCall

On Technology

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February 08, 2014