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Blog
Tips for a Winning Social Media Strategy
In the world of social media, change is inevitable! Between acquisitions, applications, new features and discontinuations; the transformation of social media demands putting in great efforts to leve...
By
CrysTelCall
On
Business Services
Comments
May 13, 2014
Be a Leader Not a Boss
Theodore Roosevelt once said that the difference between a leader and a boss is that: "the leader leads, and the boss drives". Everyone can boss a bunch of people around, but not everyone can lead ...
By
CrysTelCall
On
CrysTelCalling
Comments
May 11, 2014
#Hashtagging 101
Ever since #Hashtags came out on Twitter in 2007, they've spread very quickly and became the most commonly used symbol on social media. Simply put, a #Hashtag is a number sign (#) that turns any wo...
By
CrysTelCall
On
Business Services
Comments
May 08, 2014
6 Tips to Improve Your Contact Center
In order to create an overall better customer support, you should first improve your contact center's practices and service programs to keep up with the evolution of communication technologies and st...
By
CrysTelCall
On
Customer Experience
Comments
April 22, 2014
How to Boost Social Media Engagement
The crucial role that social media plays in improving any business has nowadays become a well-known fact; as it increases the exposure and awareness of the products or services that a business consis...
By
CrysTelCall
On
Technology
Comments
April 20, 2014
Positive Language
In a nutshell, positive language means placing emphasis on what can be done, instead of on what cannot be done, showing interest in the customer's needs and also showing willingness to help them and ...
By
CrysTelCall
On
Customer Experience
Comments
April 17, 2014
4 Social Media Habits You Should Break
Nowadays, if your business or brand does not have an online presence, it's going to be seen as outdated. Social media profiles are now set up to help monitor your brand, serve as another channel for ...
By
CrysTelCall
On
Business Services
Comments
April 08, 2014
5 Tips to Improve Performance at Work
Customer care departments are the main point of interaction between the brand and the customers, and are also considered to be essential for the growth of a business or brand as they can make a real ...
By
CrysTelCall
On
Customer Experience
Comments
April 03, 2014
Skill-Based Routing
Has it ever struck you halfway through a call with a customer service agent that s/he has no idea what you're talking about?
By
CrysTelCall
On
CrysTelCalling
Comments
February 18, 2014
What is IVR?
Interactive Voice Recorder (IVR) is a technology used in the field of telecommunications to improve customers' experience by presenting information and options to callers using pre-recorded voice pro...
By
CrysTelCall
On
Outsourcing
Comments
February 10, 2014
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