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Financial institutions need, more than ever before, to focus on customer retention and customer acquisition; and customer service remains to be one of our core strategies for...
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Blog
6 Tips to Improve Your Contact Center
In order to create an overall better customer support, you should first improve your contact center's practices and service programs to keep up with the evolution of communication technologies and st...
By
CrysTelCall
On
Customer Experience
Comments
April 22, 2014
Positive Language
In a nutshell, positive language means placing emphasis on what can be done, instead of on what cannot be done, showing interest in the customer's needs and also showing willingness to help them and ...
By
CrysTelCall
On
Customer Experience
Comments
April 17, 2014
5 Tips to Improve Performance at Work
Customer care departments are the main point of interaction between the brand and the customers, and are also considered to be essential for the growth of a business or brand as they can make a real ...
By
CrysTelCall
On
Customer Experience
Comments
April 03, 2014
Contact Centers vs. Call Centers
A call centers is specifically designed to handle telephone-based traffic (telephone calls), whereas a contact center uses multichannel strategies (e-mails, VoIP telephony, faxes, click-to-chat, and ...
By
CrysTelCall
On
Outsourcing
Comments
March 30, 2014
5 Tools every Line Manager should know
We’ve complied a quick list of tools, applications and software’s that we simply wouldn’t be able to live without in the office. We depend on these tools so much that we’d probably end up working twi...
By
CrysTelCall
On
CrysTelCalling
Comments
January 23, 2014
How To Achieve Customer Support Excellence in the Middle East
“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” Peter Drucker, management consultant
By
CrysTelCall
On
Customer Experience
Comments
January 21, 2014
How to Handle Christmas Shoppers in the Middle East
Christmas is just around the corner and although Christmas in the Middle East maybe different than other countries around the world one thing remains the same, people go out and spend money and purch...
By
CrysTelCall
On
Customer Experience
Comments
December 21, 2013