Blog Search

Technology

Customer Experience

Outsourcing

Information & Data Management

Research & Analysis

CrysTelCalling

Business Services

Customer Service

BPO

Marketing & Sales

excellence tips customer service tech outsourcing customer experience social media services solutions support contact centers human resources inspiration jobs sales marketing awards IVR MENA conflict resolution data management outbound sales sales marketing data analysis data validation data verification database cleansing

Testimonial

The Ministry of Information and Communications Technology (MoICT) in Jordan has partnered with CrysTelCall to operate the National Contact Center under the Jordanian e-Government... More

''Ministry of Information and Communications Technology – National Contact Center “e-Government of Jordan” ''

Subscribe to CrysTelCall

Like CrysTelCall

CrysTelCall Tweets

Tweets by @CrysTelCall

Blog

6 Tips to Improve Your Contact Center

In order to create an overall better customer support, you should first improve your contact center's practices and service programs to keep up with the evolution of communication technologies and st...

By CrysTelCall

On Customer Experience

Comments

April 22, 2014
Positive Language

In a nutshell, positive language means placing emphasis on what can be done, instead of on what cannot be done, showing interest in the customer's needs and also showing willingness to help them and ...

By CrysTelCall

On Customer Experience

Comments

April 17, 2014
5 Tips to Improve Performance at Work

Customer care departments are the main point of interaction between the brand and the customers, and are also considered to be essential for the growth of a business or brand as they can make a real ...

By CrysTelCall

On Customer Experience

Comments

April 03, 2014
Contact Centers vs. Call Centers

A call centers is specifically designed to handle telephone-based traffic (telephone calls), whereas a contact center uses multichannel strategies (e-mails, VoIP telephony, faxes, click-to-chat, and ...

By CrysTelCall

On Outsourcing

Comments

March 30, 2014
5 Tools every Line Manager should know

We’ve complied a quick list of tools, applications and software’s that we simply wouldn’t be able to live without in the office. We depend on these tools so much that we’d probably end up working twi...

By CrysTelCall

On CrysTelCalling

Comments

January 23, 2014
How To Achieve Customer Support Excellence in the Middle East

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” Peter Drucker, management consultant

By CrysTelCall

On Customer Experience

Comments

January 21, 2014
How to Handle Christmas Shoppers in the Middle East

Christmas is just around the corner and although Christmas in the Middle East maybe different than other countries around the world one thing remains the same, people go out and spend money and purch...

By CrysTelCall

On Customer Experience

Comments

December 21, 2013