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Financial institutions need, more than ever before, to focus on customer retention and customer acquisition; and customer service remains to be one of our core strategies for...
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Blog
Stories on Customer Experience
Smarter IVRs
When it comes to a business where the majority of customer interaction is achieved via a contact center, Interactive Voice Response (IVR) systems are considered to be an efficient and economical se...
By
CrysTelCall
On
Customer Experience
Comments
April 27, 2014
6 Tips to Improve Your Contact Center
In order to create an overall better customer support, you should first improve your contact center's practices and service programs to keep up with the evolution of communication technologies and st...
By
CrysTelCall
On
Customer Experience
Comments
April 22, 2014
Positive Language
In a nutshell, positive language means placing emphasis on what can be done, instead of on what cannot be done, showing interest in the customer's needs and also showing willingness to help them and ...
By
CrysTelCall
On
Customer Experience
Comments
April 17, 2014
5 Tips to Improve Performance at Work
Customer care departments are the main point of interaction between the brand and the customers, and are also considered to be essential for the growth of a business or brand as they can make a real ...
By
CrysTelCall
On
Customer Experience
Comments
April 03, 2014
Customer Experience
Customer experience (CX) is the interaction between a customer-centric organization and its customers throughout a transaction, counting all aspects of that experience like: discovery, interaction, p...
By
CrysTelCall
On
Customer Experience
Comments
March 18, 2014
Why Every Customer Service Rep Should Read This Book
Featured in every well-known bestseller list (including: The Washington Post, The Huffington Post, and The Wall Street Journal) and made number 1 on The New York Times Bestseller List for more than.....
By
CrysTelCall
On
Customer Experience
Comments
February 22, 2014
The ABCs of Guaranteeing Customer Satisfaction
"Make the customer the hero of your story"
By
CrysTelCall
On
Customer Experience
Comments
February 16, 2014
How To Achieve Customer Support Excellence in the Middle East
“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” Peter Drucker, management consultant
By
CrysTelCall
On
Customer Experience
Comments
January 21, 2014
5 tips to increase productivity in the workplace
We all have those days every now and then where we just drag ourselves by and just can’t wait to get finished with our “to do” list, and the longer you postpone or delay the tasks you need to finish ...
By
CrysTelCall
On
Customer Experience
Comments
January 05, 2014
How to Handle Christmas Shoppers in the Middle East
Christmas is just around the corner and although Christmas in the Middle East maybe different than other countries around the world one thing remains the same, people go out and spend money and purch...
By
CrysTelCall
On
Customer Experience
Comments
December 21, 2013
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