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CrysTelCall has been our arm in conducting various research studies including KIA’s Sales and After-Sales Surveys; as part of KIA Motors Corporation yearly quality control....
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Blog
Stories on Outsourcing
Why Outsourcing is the Answer
When given the choice between outsourcing or not, some business owners dismiss the idea simply because of all the myths about the advantages of outsourcing. However, outsourcing is a great strategy...
By
CrysTelCall
On
Outsourcing
Comments
July 22, 2014
How to Make Your Clients Happy
Although most business owners and service providers are mainly concerned with sales and profit rather than their clients' satisfaction, studies has recently proven that happy and satisfied clients ...
By
CrysTelCall
On
Outsourcing
Comments
May 06, 2014
Contact Centers vs. Call Centers
A call centers is specifically designed to handle telephone-based traffic (telephone calls), whereas a contact center uses multichannel strategies (e-mails, VoIP telephony, faxes, click-to-chat, and ...
By
CrysTelCall
On
Outsourcing
Comments
March 30, 2014
Top 5 Outsourcing Myths
Simply put, outsourcing is a strategic practice that a lot of companies use to handle some important functions (accounting, distribution, customer service, etc.) outside their own firm. It's basicall...
By
CrysTelCall
On
Outsourcing
Comments
March 13, 2014
How to successfully close deals over the phone
Closing a deal is usually the most crucial and challenging part in any sale representative's job and without a doubt, knowing the right techniques will help you in the process of developing your comp...
By
CrysTelCall
On
Outsourcing
Comments
February 13, 2014
What is IVR?
Interactive Voice Recorder (IVR) is a technology used in the field of telecommunications to improve customers' experience by presenting information and options to callers using pre-recorded voice pro...
By
CrysTelCall
On
Outsourcing
Comments
February 10, 2014
Most #Outsourced Jobs
We’ve discussed previously what outsourcing is and the advantages of outsourcing and whether or not you should do it. If you’re still not sure, or don’t know what kind of jobs are regularly outsourc...
By
CrysTelCall
On
Outsourcing
Comments
January 30, 2014
Outsourcing versus In house?
Every business has to determine whether they should perform a service themselves in-house or outsource that particular service to an outside vendor. At CrysTelCall a large number of regional and inte...
By
CrysTelCall
On
Outsourcing
Comments
December 17, 2013
Human Resources and Contact Centers
Human Resources can be a tough and expensive task for any institution. A company simply cannot function without an HR department for various reasons. But with the right tools, process and people it c...
By
CrysTelCall
On
Outsourcing
Comments
December 02, 2013