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  • Outsourcing versus In house?

    By CrysTelCall On Outsourcing Comments December 17, 2013

    Outsourcing versus In house?

    Every business has to determine whether they should perform a service themselves in-house or outsource that particular service to an outside vendor. At CrysTelCall a large number of regional and international clients trust us to perform their customer & technical support, sales & marketing, research & analysis, information & data management, social media services. Of course, different clients have a different structure of how to handle and manage the outsourcing vendor and in-house staff. So why do they do it?


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    Advantages of Outsourcing


    • Investment: costs are typically lower when outsourcing rather than in-house, there are costs related with hiring, training, HR, equipment, facilities, software, etc…
    • Outsource vendors can handle large volume and high throughput
    • Specialised skills: Expertise to carry out specific tasks might not be available in house and requires expert skills or systems
    • Limited needs: Some tasks are not meant to be full time and companies simply cannot afford to hire a highly skilled person for a part time position.
    • Temporary needs: The operation or task is temporary or short term. You may need the task done for the short term, such as seasonal fulfilment so hiring and firing is really not a good solution for such tasks
    • Time to Implement: Outsourcing providers are equipped with complete infrastructure and fully trained support personnel to launch any project quickly and efficiently
    • Focus on core business: Outsourcing functions allows your company to keep internal resources focused on your core business.
    • Scalability: A legitimate outsourcing vendor has capacity much larger than the demands of any single client. It can easily accommodate both short-term spikes in user activity and long-term increases in capacity demand.


    Disadvantages of Outsourcing


    • Control: In-house solutions provide clients with more control over their systems, yet this entails more monitoring and additional labor.
    • Challenges in communication, from RFP development to contracting, to production and quality requirements
    • Security and handling issues


    So why doesn’t everybody outsource?


    Although outsourcing has several advantages, carrying tasks in house still has some benefits the biggest being the ability to build your own team for an operational function in which you control the time, activity, and quality. 


    What we see is usually is that most companies end up with a hybrid model. Where the client has a resource to manage the work and quality of the outsourcing vendor.


    Do you have any experience with making such a decision? Let us know your thoughts in the comments section below. 


    If you’re looking for outsourcing solutions, get in touch and request a consultation or proposal for your business.