As our strategic partner for customer service outsourcing, CrysTelCall has been providing us with quality and excellent service since our launch. One of our strong points is the... More
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  • Top 5 Outsourcing Myths

    By CrysTelCall On Outsourcing Comments March 13, 2014

    Top 5 Outsourcing Myths
    Simply put, outsourcing is a strategic practice that a lot of companies use to handle some important functions (accounting, distribution, customer service, etc.) outside their own firm. It's basically a tool for enhancing a company's performance by delivering true value and profit for the business in a cost-efficient way. We have previously talked about the many advantages of outsourcing, and although some companies can benefit significantly from outsourcing, they stand hesitant when it comes to exploring this option; due to common myths and misconceptions about offshore outsourcing.

    The main thing that leaves most business owners reluctant when it comes to outsourcing options is the worry that information might not be communicated properly or proficiently due to language, culture or even technical barriers. Here are 5 of the most common myths about outsourcing:
    Outsourcing is only for big companies.
    Contrary to this common belief, outsourcing is the best business solution for small companies that are looking to grow from a start-up level to a more mature one on the market, as it provides small businesses with professional team extension which helps the company to increase their level of competence in a cost-effective manner.

    This means that with the help of a good outsourcing partner, small companies can accomplish projects that might take months in a matter of weeks and even days; as they would be able to skip the expensive and time consuming process of scouting for, training and hiring employees that will live up to the company's expectations.
    Cultural and language disparities create obstacles in the process of exchanging information.
    This misconception can be easily discarded, since English is a popular second language in many countries throughout the world. At CrysTelCall, we keep cultural and language barriers to a minimum by hiring a team of highly qualified agents that are fully aware of cross-cultural communication protocols, and are also capable of providing excellent customer support in Arabic, English, French, Spanish and Russian.
    Because of poor technical infrastructure, communication will suffer.
    A superior outsourcing company always ensures that the communication lines between them and their partners are always clear and open to make sure that the right person receives the necessary information. Excellent communication quality between all parties is usually done via telephone, e-mail or digital communication lines. A high-quality outsourcing technical infrastructure generally comprises of videoconferencing equipment, direct telephone numbers and extensions, phone and VOIP connections.
    Time-zone differences can set business back.
    True, in offshore outsourcing, issues regarding the difference in time-zones are present; however, they're constantly overcome by using a combination of synchronous and asynchronous communication channels. Instead of waiting days for e-mail responses, real-time or synchronous communication can be devoted to urgent or important work, while normal operations can be done using asynchronous communication channels. Both parties can agree ahead of time on the frequency and the means of communication and also on the people involved for a smoother and better work experience.
    Offshore vendors will constantly make up excuses for not delivering.
    To avoid such complications, make sure you choose an outsourcing partner that offers a high standard of competence and work ethic. Keeping both teams involved and giving them credit when credit is due, will give them the incentive to work harder and show more dedication in addressing the company's needs. Going over the project status, answering questions and addressing any potential problem may be a great way to avoid schedule complications and conflicts.