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  • How to Make Your Clients Happy

    By CrysTelCall On Outsourcing Comments May 06, 2014

    How to Make Your Clients Happy

    Although most business owners and service providers are mainly concerned with sales and profit rather than their clients' satisfaction, studies has recently proven that happy and satisfied clients are your best source of future business. So apparently, being good at what you do is not enough to maintain existing clients and attract new ones; it all comes down to how you treat your clients and how you address their needs. And so here's a list of things to do that can guarantee client satisfaction:


    ·         In order to be able to deliver the most value to your clients, research their business goals and objectives, and don't hesitate to ask questions about the matters that you'll be handling to know what's expected from you.


    ·         Instead of discussing the amount of discount you're going to give a certain client, discuss the quality of service you're providing them with. It's not all about the money.


    ·          Introduce the client to the team that will be handling his matters, and provide them with a list of their phone numbers and email addresses. It will make the staff work more like a team and it will also give some sort of assurance to the client.‎


    ·         Establish reasonable goals and expectations, and do your best to not only meet them but to exceed them too.


    ·         Show them examples of some of your previous work to assure them that they'll be in safe hands or to help them understand a concept.


    ·         Always welcome any suggestions or comments from their part.


    ·         Always give the client what they need even if you prefer an alternative. Remember that you're working to satisfy them not yourself.


    ·         But don't be afraid to say "no" to an idea or suggestion if it's going to negatively affect you or them. Explain politely why you think it's not the best choice, and provide them with an alternative.


    ·         Return phone calls and emails promptly (on the same day). Ask the clients what their preferred means of communication and use it to deliver updates, reports and so on.


    ·         Discuss all estimated costs and fees before you begin the project in order to avoid any complications in the future. Once the fees are agreed upon, discuss with them you method of billing. Never send them a surprise bill or invoice.


    ·         Try to throw in some bonus service, something that doesn't require too much work. Why? Everyone likes freebies!



    Need more advice on how to leave your clients happy? Contact us, and we'll provide you with the best practices.