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  • Top 10 Customer Service Tips in the Middle East

    By CrysTelCall On Customer Experience Comments December 02, 2013

    Top 10 Customer Service Tips in the Middle East
    All companies regardless of their size have to work hard to please their customers and provide them with the best customer experience possible, whether a small street shop or a major multinational brand the bottom line is the same - to make a profit, and in order to stay competitive and produce these profits these companies have to focus on one thing and one thing only, the customer!

    The Middle East is rather a big place to focus on and definitely has many stereotypes. But since there are many unifying traits, similarities could be drawn for countries across the region.

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    Here at CrysTelCall, we’ve gained heaps of knowledge and experience in the region from our past 8 years of serving this market and we’d like to share with you top 10 tips for providing an exceptional customer service experience that will create loyal customers to grow your company:

    1) Put yourself in the customer’s shoes. We can’t stress this enough! It’s always easy to treat the customer as a stranger but when you put yourself in their place and understand the problems their facing and making them your own, then solving these issue would become a goal rather than a task.

    2) Always improve your service: Customer Service is a continuous improvement process and you should always be looking at new ways to provide the best experience.

    3) Customer is always right!

    4) Make life simpler for the customer, The whole point of customer service is to provide a better, easier and more convenient way of doing business with you. Don’t complicate it for the customers!

    5) Always say thank you, every chance you get

    6) Be proactive, getting in touch with the customer before they contact you can create a wonderful loyal following.

    7) Know your Customers and talk to them accordingly.

    8) Be honest! People can tell when you’re not being straight with them. So always be honest and transparent, they’ll respect you for it and become more valuable to them.

    9) It has to be in the DNA: Customer service has to be engrained in all of the employees as a main objective. Working to improve the customers experience is a benefit for the entire organisation.

    10) Be Super Fast: Nothing gains more loyal fans like having a lighting speed response.

    We hope the tips are helpful, and if you think you have tips that we’ve missed out let us know in the comments section below.

    Need help providing the ultimate customer experience for your business? Get in touch with us and we can help!