CrysTelCall
was established to provide real tangible improvements in customer service
through contact center outsourcing. Based in Jordan, CrysTelCall is
positioned as a leading multilingual contact center providing a full range of
inbound and outbound contact center services, consultancy, and business process
outsourcing to clients worldwide; allowing them to decrease operating costs,
increase profits, attain measurable business results and enhance customers’
relationships.
CrysTelCall’s
backbone is dependent on its highly experienced professionals that help manage
its clients’ needs in a highly professional manner and adhering to the highest
quality standards.
CrysTelCall, this year and the past years,
achieved unparalleled recognition at an international level by winning Middle
East’s “2011, 2012, & 2015” Outsourcing Service Provider of the Year”
award, “Best Reporting & Processes” award for two consecutive years in 2010
& 2011, in addition to Middle East’s “Best Service Assurance” award for the
year 2014. In 2011, CrysTelCall also accomplished Tier I & Tier
II certification of the SPOT Performance Maturity Model, becoming one of the
first companies to achieve this worldwide certification; highlighting
CrysTelCall as a global leader in the contact center industry. Furthermore,
CrysTelCall has successfully achieved the UN Women Gender Equity Seal
Accreditation in the year 2013 highlighting CrysTelCall as an equal opportunity
employer in the Middle East Region.
CrysTelCall
looks towards each and every opportunity as a long lasting partnership, where
we believe CrysTelCall’s value and services will become a strategic formula for
the continued success and growth of our clients.