CrysTelCall awarded "Best Contact Center in the Middle East for the year 2015"



CrysTelCall , Jordan's first independent and leading contact center and Business Process Outsourcing (BPO) provider, was recently awarded Middle East "Best Medium Outsourcing Service Provider for the Year 2015" during an event held in Dubai, UAE on May 12th, 2015. This award was granted after carefully evaluating and auditing the company, amongst other BPOs in the region, on its internal processes, infrastructure, documentation and knowledge management.

The Middle East Call Center (MECC) Awards Ceremony was organized by Insights Middle East and is recognized as the premier call center event in the Region. Now in its ninth year, the Insights Middle East Call Centre Awards is the regional benchmark for the contact center industry and is widely acclaimed as the most comprehensive and rigorous contest in the Region with over 30 categories.

CrysTelCall , from its service centers which are currently present in Jordan, provides a full range of inbound and outbound contact center services, consultancy as well as business process outsourcing services to clients worldwide. After announcing the award, CrysTelCall CEO Ramez Kalis stated: "Our company, which will be marking its eighth year anniversary in mid of 2015, has achieved remarkable results. I'm extremely proud of every colleague working in this organization, who is continuously contributing to the overall success of CrysTelCall . This award solidifies CrysTelCall 's commitment in delivering exceptional customer experience for companies worldwide and also confirms CrysTelCall 's position as a leader in the BPO and contact center industry in the Middle East Region". Ramez Kalis also added: "We are extremely grateful for our clients, who supported us throughout these years and believed in our company, operations and processes. This award is a reflection of the maturity level attained by CrysTelCall and demonstrates the company's commitment in achieving excellence and success for CrysTelCall and most importantly, its valuable clients and partners".


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