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CrysTelCall Accomplishes Tier 1 of SPOT Certification

  [19.08.2014]

 

CrysTelCall, Jordan’s first and leading Contact Center and BPO provider, achieved the Tier 1 certification of the SPOT Performance Maturity Model, becoming one of the first companies worldwide to achieve the SPOT certification.  This certificate was granted after carefully evaluating and auditing the company, based on five major pillars – Planning, Technology, Process, People, and Performance; designed to incorporate and measure best practices as a means to achieving financial, operational and customer satisfaction goals.

SPOT indicates leaders in their fields, those who certify are the highly performing players that companies want to work with. The program in Jordan is administered by Benprise, a contact center consultancy firm and a designated licensee of the SPOT certification.

Commenting on this accomplishment, CrysTelCall’s COO Mr. Ibrahim Seksek added: “CrysTelCall is very pleased with its decision on initiating SPOT certification and dealing with SPOT’s professional team on accomplishing and completing Tier 1 of this certification process”.  He added: “The value and knowledge attained from this worldwide and rigorous certification model, which will reflect positively on our existing and potential clients, will help CrysTelCall implement industry best practices and a lifecycle of business process management in order to achieve excellence that is on par with global standards and beyond”.


 

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