CrysTelCall awarded "Best Contact Center in the Middle East for the year 2011”



CrysTelCall, Jordan’s first independent and leading contact center and Business Process Outsourcing (BPO) provider, was recently awarded Middle East "Best Outsourcing Service Provider for the Year 2011 with 70 – 300 Seats" along with “Best Contact Center Reporting and Processes” during an event held in Dubai, UAE on May 31st, 2011. This award was granted after carefully evaluating and auditing the company, amongst other leading BPOs in the region, on its internal processes, infrastructure, documentation and knowledge management.

Through its superior operations and contact center expertise, CrysTelCall has partnered with its various clients worldwide and was successful in effectively managing its clients’ outsourcing requirements and needs with the highest quality standards.

The Middle East Call Center (MECC) Awards Ceremony was organized by INSIGHTS Middle East and is recognized as the premier regional call center event for the region. In recognition of CrysTelCall’s achievements, Mr. Dominick Keenaghan; CEO of INSIGHTS Middle East and chairman of the Awards Committee commented: "CrysTelCall is a great example of the power of emerging markets and their contribution to the regional call center industry. The Jordanian company grabbed our jury's attention through their commitment and dedication to customer excellence and therefore deservedly won the Best Reporting System & Processes and the Best Medium OSP Awards. The MECC Awards were designed to reward excellence and dedication, and CrysTelCall has committed itself to just that".

CrysTelCall is committed to its vision of becoming one of the leading BPO players in the Middle East. After announcing the award, CrysTelCall’s COO Ibrahim Seksek stated: “We are honored to have been granted this award, which is a mere recognition of our dedicated efforts, as a company, towards delivering exemplary quality of services to our clients.  We are really proud to be considered as the region’s "Best Outsourcing Service Provider for the Year 2011" along with “Best Contact Center Reporting and Processes”.  We would also like to thank our valuable team members, whom have been a great asset to this organization in helping us accomplish our goals and objectives”.
Ibrahim Seksek added: “We, at CrysTelCall, are extremely thankful and grateful for our clients, who supported us throughout these years and believed in our company, operations and processes.  This award is just a slight reflection of the maturity level attained by CrysTelCall and portrays the company’s commitment in achieving operational excellence and success for CrysTelCall and most importantly, its valuable clients”.


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We would like to compliment CrysTelCall on its exceptional training course that we attended at their premises!  The program was knowledgeable and informative and it addressed...More
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