Overview

Overview

We Care for Your Customers as if They Were Our Own!

At CrysTelCall, we provide you with trained and multilingual agents using state-of-the-art contact center technologies with customized database development.

 

Our ability to deliver a single solution for multi-channel service delivery and support is a rare opportunity.  It allows your organization to streamline the way you develop and maintain relationships with your customers for many years to come.

CrysTelCall’s outsourcing services can be differentiated as follows:

24 X 7 support services via telephone, e-mail, fax and live chat

Highly qualified customer-focused agents specifically trained to support your customers

Low cost of service delivery saving up to 50% over North American centers

Proprietary CRM which provides an easily accessible record of all current and past incidents

Excellent experience in many industry segments

Ability to meet and exceed SLAs and other set KPIs

 

Multiple languages support with excellent English; including Arabic, French, Spanish and Russian

In depth analysis and reporting

High first call resolution

Skill based routing

IVR integration and reporting

Our Human Resources make the difference! 

 

When you partner with CrysTelCall you get a dedicated program design team, trainers, quality monitors and your own Project Manager.  CrysTelCall’s experience in handling business from all over North America and the Middle East makes your project start up a smooth process.

 
 
 


Testimonial
At the process of ensuring a superlative service experience to keep our customers satisfied and loyal, CrysTelCall has leaded this area successfully. Moreover, the significant...More
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