Quick Facts

Quick facts provide an overview of some key corporate information and details on CrysTelCall


Date of Establishment

January 2007

Legal Structure

Private Shareholding Company

Languages Offered

English, Arabic, Russian, French & Spanish


Customer Support
Front Office 
Product - Technical Support 
Back Office


Sales & Marketing
Inbound & Outbound Telesales
Lead Generation
Campaign Management


Market Research
Customer Satisfaction Surveys
After-Sales Follow Up


Information & Data Management
Data Verification, Cleansing and Updating
Information Exchange and Data Warehousing


Social Media Support
Moderation Services
Chat & Email Support
Brand Monitoring

Contact Center Training 

Contact Center Consultancy 

Market Segments

Telecom, IT, Financial, Insurance, Real Estate, Automotive, Web, Media, Government, Retail, Food Industry, Airlines, and Online Businesses

Operational Hours

24 Hours 7 Days a Week

Time Zone

GMT + 02:00

Contact Center Technology

Avaya IP Contact Center


ITIL, Six Sigma and PMP
SPOT Tier I Certified
SPOT Tier II Certified
Global Outsourcing 100 Ranking of the year "2012 & 2014 

Awards & Certifications

Middle East Call Center of the Year "2008, 2011"
Middle East Best Reporting & Processes "2010, 2011"
Middle East Best Assurance Program of the year "2014"
UN Gender equity Seal "2013" 




The Ministry of Information and Communications Technology (MoICT) in Jordan has partnered with CrysTelCall to operate the National Contact Center under the Jordanian e-Government...More
''Ministry of Information and Communications Technology – National Contact Center “e-Government of Jordan” ''
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