Quick

Quick Facts

Quick facts provide an overview of some key corporate information and details on CrysTelCall

 

Date of Establishment

January 2007

Legal Structure

Private Shareholding Company

Languages Offered

English, Arabic, Russian, French & Spanish

Services

Customer Support
Front Office 
Product - Technical Support 
Back Office

 

Sales & Marketing
Inbound & Outbound Telesales
Lead Generation
Campaign Management
Telemarketing

 

Research
Market Research
Customer Satisfaction Surveys
After-Sales Follow Up

 

Information & Data Management
Data Verification, Cleansing and Updating
Information Exchange and Data Warehousing

 

Social Media Support
Moderation Services
Chat & Email Support
Brand Monitoring


Contact Center Training 

Contact Center Consultancy 


Market Segments

Telecom, IT, Financial, Insurance, Real Estate, Automotive, Web, Media, Government, Retail, Food Industry, Airlines, and Online Businesses

Operational Hours

24 Hours 7 Days a Week

Time Zone

GMT + 02:00

Contact Center Technology

Avaya IP Contact Center

Certifications

ITIL, Six Sigma and PMP
SPOT Tier I Certified
SPOT Tier II Certified
Global Outsourcing 100 Ranking of the year "2012 & 2014 

Awards & Certifications

Middle East Call Center of the Year "2008, 2011"
Middle East Best Reporting & Processes "2010, 2011"
Middle East Best Assurance Program of the year "2014"
UN Gender equity Seal "2013" 

 

 

 


Testimonial
We have dealt with CrysTelCall in numerous occasions to implement various outbound campaigns including research surveys and studies, data analysis and collection, and several...More
''Saraya – Real Estate''
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